15. Who gets notified
Each notice goes in the app (the bell and inbox). Email and browser push are sent only where those services are set up. Each notice goes only to people who hold the right role and can see the record.
| Event | Who is told |
|---|---|
| A member applied or was registered | Registrars (CSA, PA, SCA) |
| A NAV or dividend is waiting for approval | Finance Approver (FA) |
| A redemption is requested | Scheme admins (CSA, PA) |
| A redemption is approved | FEO (payout due) |
| Units are allotted, a NAV is approved, a dividend is declared or paid, a redemption is settled | The member |
| An escalation is raised | The higher tier, the assignees and the people involved |
Read-only investor viewers do not get operational alerts.
Escalation settings
The escalation timing for approvals (for example, NAV and dividend approvals) can be set in Configuration → "Escalation service levels". Only the PSA or CSA can save these. The redemption timing is fixed in the system and is not part of this setting.