6. Getting help

If you need	Do this
Help with a page	Select Help in the portal menu, or open the help centre at https://dffms.org.
Help with your account or sign-in	Use Account recovery on the website, or see Part A.
Help with a staff account or security	Contact your Client System Administrator.
A problem you cannot fix	Contact support at support@dffms.org. Give the reference number of the record, the time, and what you clicked. Do not send passwords or codes.
Quick answers	See the FAQ and troubleshooting section in Part F.

Never send your password, one-time code or recovery code to anyone, including support staff.